Refund policy

Refunds, customs and cancellations

Refunds are not available for orders left uncollected at delivery depots or where delivery notification cards are not received. If your order has not arrived, please check Royal Mail Track & Trace and contact your local depot with your reference number.

Refunds or replacements cannot be provided for orders sent to an incorrect address supplied at checkout. Customers are responsible for ensuring their shipping details are accurate. Please contact us immediately if you notice an error, as addresses cannot be changed once an order has been dispatched.

For international orders, any customs charges, import duties, taxes, or fees are the responsibility of the customer. Please check with your local customs authority before ordering.

EU customers: Additional customs charges may apply. If you refuse delivery due to these charges, a refund for the print(s) will be issued once they are returned in perfect condition. Shipping costs are non-refundable.

Damaged items

In the extremely rare event where an order arrives damaged, please do contact me directly as soon as possible, with photos of the damaged item(s), and I will work with you to find a solution. My prints are well-packaged for delivery and so it is extremely rare that they are damaged in transit, however I do accept that there is a risk that this can happen on rare occasions.